Welcome to the Terms & Conditions governing the use of Millwall Florist’s online flower delivery services. These terms outline your rights, obligations, and the basis upon which we supply our floral products and services to customers across Millwall and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
Millwall Florist endeavours to provide a seamless online flower delivery experience for customers in Millwall and neighbouring areas. Orders may be placed through our website at any time, subject to the availability of selected products and delivery slots.
To place an order, follow the website prompts, select your desired floral arrangements and any optional extras, then provide the necessary information, including delivery address and preferred delivery date. Please double-check all entered details to avoid delays or misdeliveries.
An order is deemed accepted only after you receive a confirmation email from us. We reserve the right to decline or cancel an order at any stage before dispatch, particularly if items are out of stock, payment has not been authorised, or if there are concerns regarding the requested delivery location.
Once your order is received, we will endeavour to deliver on your chosen date. Whilst we make every effort to fulfil all orders as specified, certain flowers or products may be unavailable due to seasonal or supply factors. In such cases, we may substitute with comparable items of equal or greater value, maintaining the overall style and quality of your order. If significant changes are necessary, we will attempt to contact you for approval.
All prices displayed on our website include VAT where applicable, and are quoted in GBP (£). Payment must be made in full at the time of placing the order. We accept most major debit and credit cards, as well as any other payment methods listed on our checkout page.
By entering payment information, you warrant that you are authorised to use the selected payment method and that sufficient funds or credit are available for the transaction. All transactions are processed through secure payment gateways, ensuring your financial details remain protected.
Your order will not be processed or dispatched until full payment has been received and cleared. In the unlikely event of a pricing or payment error, we reserve the right to cancel the order or request payment of any outstanding amounts before fulfilling the delivery.
We understand that sometimes plans change. If you wish to cancel your order, please notify us as soon as possible. Cancellations can only be accepted prior to the scheduled dispatch time. Once an order has been prepared and/or dispatched, cancellation or changes may not be possible.
To request a cancellation, please contact us promptly and quote your order details. Successful cancellations made before preparation has begun will be fully refunded to your original payment method. If the order is already in process, we will advise whether cancellation or changes are feasible and what refund, if any, may apply.
Perishable products such as fresh flowers are exempt from statutory cancellation rights once prepared, owing to their nature as goods liable to deteriorate rapidly. However, your statutory rights regarding faulty or misdescribed goods are not affected.
We are committed to delivering fresh and high-quality floral arrangements for all online flower delivery orders in Millwall and the surrounding areas. If you are not satisfied with your order, please contact us within 24 hours of delivery. We may request photographic evidence to help us investigate and resolve any issues.
Where a product is found to be faulty, damaged, or notably different from what was described, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund at our discretion.
As flowers and most related products are perishable, returns are accepted only in exceptional circumstances. If a return is necessary, details and return instructions will be provided. Refunded payments will be credited to your original method within a reasonable timeframe.
We aim to deliver all floral arrangements to Millwall and the surrounding areas on the date requested at checkout. Delivery times cannot be guaranteed, but we will endeavour to fulfil morning or afternoon requests when possible.
Deliveries are made based on the information provided at checkout. It is your responsibility to supply complete and accurate recipient details, including any intercom, gate codes, or special instructions. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place as instructed. In certain cases, we may leave a card to notify the recipient of the attempted delivery and arrange for redelivery or collection.
We will not be liable for late, missed, or failed deliveries due to incorrect or incomplete delivery information, or if there is no safe place to leave the flowers as judged by our delivery agent. In the event of extreme weather conditions or unforeseen circumstances beyond our control, deliveries may be delayed; we will attempt to notify you in such cases.
Our florists take pride in creating each arrangement with fresh, seasonal flowers. Please note that exact flowers, colours, or packaging may vary due to local availability. While we strive to replicate arrangements as shown on our website, the artistic process and natural variability of flowers may introduce minor differences. Any necessary substitutions will be made in accordance with our commitment to quality.
All content and materials displayed on the Millwall Florist website, including photographs, logos, and text, remain the intellectual property of Millwall Florist or its content suppliers. Content may not be reproduced, distributed, or used for commercial purposes without prior written permission.
If you are ordering on behalf of someone else, you warrant that you have their permission for Millwall Florist to process and deliver their order. You also agree to provide accurate information to ensure successful delivery and communication.
It is your responsibility to check order details, delivery address, and any special requirements before confirming your purchase. We cannot guarantee the fulfillment of special requests or specific delivery times, though we will make reasonable efforts to accommodate such requests.
Millwall Florist will not be liable for any indirect, special, or consequential loss, nor for any loss of profits or business opportunity, resulting from the use of our online flower delivery service. Our total liability arising from any order, whether in contract, tort, or otherwise, shall not exceed the total amount paid for the specific order to which the claim relates.
We accept no liability for non-delivery due to factors beyond our reasonable control, such as incorrect delivery details supplied by you, recipient absence, adverse weather, or force majeure events. You are responsible for ensuring the recipient can accept and appropriately care for the delivered flowers.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
Millwall Florist values your privacy. The personal data you provide during order placement is processed securely in accordance with applicable data protection laws. We only use your information to fulfil orders, process payments, and communicate with you as necessary for service delivery. For further information, please review our separate Privacy Policy.
From time to time, Millwall Florist may offer promotions or discount codes for online flower delivery in Millwall and surrounding areas. Each code is subject to specific terms as described at the time of issue. Unless otherwise indicated, promotions are valid for single use per customer and cannot be combined with other offers. Millwall Florist reserves the right to withdraw or amend any offer at any time.
We reserve the right to amend these Terms & Conditions as necessary to reflect changes in our business, website policies, or relevant laws. Updated terms will apply to all new orders placed after the effective date. Please check this page regularly if you are a repeat customer.
These Terms & Conditions, together with any disputes or claims arising out of or in connection with the use of the Millwall Florist website or any order placed online, are governed by and interpreted in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts in England and Wales.
If you have any questions about these Terms & Conditions, or wish to raise a complaint regarding your experience with Millwall Florist’s online flower delivery in Millwall, please contact us using the details found on our website’s Contact page. We will acknowledge receipt of your query as soon as possible and strive to provide a complete response within a reasonable timeframe.
These Terms & Conditions apply to all customers making online orders for delivery to addresses in Millwall and surrounding areas, unless stated otherwise in writing. Your statutory rights as a consumer under UK law remain unaffected by any of the terms herein.
Thank you for choosing Millwall Florist for your online flower delivery needs. By placing an order with us, you confirm your acceptance of these Terms & Conditions. We look forward to serving you and delivering beautiful flowers across Millwall and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Millwall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Millwall.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
