At Millwall Florist, we take great pride in delighting households and businesses across Millwall and the surrounding areas with the freshest, most vibrant blooms. We’re dedicated to excellent customer service and strive to ensure that every floral arrangement exceeds your expectations. As a trusted local florist, we stand by the quality and freshness of each order, and we back this with clear and fair returns, refunds, and complaints policies.
Your satisfaction with our flowers is our top priority. Millwall Florist guarantees that all bouquets and arrangements delivered within Millwall are fresh and of premium quality. Our flowers are sourced daily and handled with care, so you can enjoy their beauty for as long as possible in your home or business.
In the rare event that your flowers arrive damaged or not as described, please notify us promptly. We require that any issues with freshness or damage are reported within 24 hours of delivery to ensure proper assessment. Please provide clear photos of the affected items and your delivery receipt, so our specialist team can address the issue efficiently.
We guarantee that our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the care instructions included with your order. If your flowers fail to meet this standard within the guaranteed window, please contact us immediately. Our team will be happy to advise on care tips or look into a resolution, as appropriate.
If your flowers are damaged on arrival, wilting prematurely, or incorrect, we offer two clear options to resolve the situation:
Refunds will be processed back to the original payment method. Please allow up to 5 working days for the transaction to complete.
If you have any concerns regarding your order or our service, we encourage you to reach out directly. To raise a complaint, please provide full details of your order, the nature of your dissatisfaction, and supporting evidence (such as photos or receipts, if applicable). Our customer service team is committed to resolving all complaints in a fair and timely manner. You can expect an initial response within 2 working days, with most issues resolved within 7 working days.
With a longstanding reputation for delivering exquisite fresh flowers throughout Millwall, we’re proud to serve both households and businesses in our local community. Our loyal customers trust us for reliability, freshness, and a genuinely personal service. Thank you for choosing Millwall Florist – your satisfaction is always our highest priority.
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